You have quick, cashless access to the best hospitals, medical facilities, and doctors in Thailand and Southeast Asia. We have direct billing arrangements with over 240 medical providers in Thailand and more than 400 throughout Southeast Asia. You are also free to use out-of-network medical providers on a pay and claim basis.
Call our 24/7 call center (number on the card) first so that we can assist you by checking whether the treatment you are planning is covered and advise you which network facilities are in your area.
Present your Care Card when you arrive at the hospital.
The hospital will send your bills for eligible treatment straight to us for payment. You will only need to pay the excess, if your plan has one.
Contact our 24/7 call center (contact details on the card) r as soon as you know you need to be admitted to hospital. You can call +66 (0) 2696 3600, or you can email us at elite.plans@euro-center.com.
In the event of an emergency, please call our 24hr Emergency Medical Assistance Helpline on +66 (0) 2696 3600. You can reach us , from anywhere.
Upon receipt of your call or notification, we will contact the hospital or medical facility to make the necessary arrangements for you to be admitted.
We will settle bills and invoices directly with the hospital or medical facility, so you will not be landed with any expensive costs for treatment. Of course, if you have any queries you are welcome to contact our claim advisers at any time during the process.
Please download the Claim Form and submit the completed form, along with the fully itemised invoices and receipts for all treatment you have received and medications you have been prescribed, to elite.plans@euro-center.com. We will acknowledge your claim, and we will get back to you within 10 working days with either a request for more information or confirmation that we have settled your claim in accordance with the instructions you provide on the Claim Form. Important notes:
We aim to assess your claim within 10 working days. This means that, within 10 working days, we aim to have determined if we have enough information to process your claim and to proceed to settlement, or if we need to ask you for further information. If we do need to ask you for further information, or if we need to contact your doctor, we will let you know and we will keep you fully informed about our progress.
If you have an Elite Gold plan You are covered for basic dental treatment within your benefit limit after you have been insured for a continuous period of six months.
Basic dental treatment means:
If you have an Elite Gold plan, and your employer has paid the additional premium for the Dental Plus benefit, you are entitled to claim for 90% of the following up to your benefit limit after you have been insured for a continuous period of twelve months:
If you have an Elite Silver plan, and your employer has paid the additional premium for the Dental Basic benefit, you are entitled to claim for 90% of the following up to your benefit limit after you have been insured for a continuous period of six months:
If you have an Elite Silver plan, and your employer has paid the additional premium for the Dental Plus benefit, you are entitled to claim for 90% of the following up to your benefit limit after you have been insured for a continuous period of twelve months:
Our customers can request a shortlist of our preferred providers anytime via our claims department. Our preferred providers offer a cashless service so that you don’t have to pay up front for any covered out-patient treatment. We recommend that you contact us first so that we can assist you by checking whether the treatment you are planning is covered and advise you which network facilities are in your area.
If you are an Elite Silver or Gold plan holder we offer a benefit for preventive health checks for adults, including an annual eye examination, after you have been insured by the plan for a continuous period of 6 months.
There is also a benefit for medically necessary vaccinations with no waiting period, plus a Child benefit for children insured as dependents under the Elite Silver and Gold plans, after they have been insured for a continuous period of 12 months.
If you are claiming for health checks, vaccinations or optical tests, simply scan and email us your itemised invoices and receipts, and a summary of what you are claiming for, and how you wish to be reimbursed.
If you are an Elite Silver or Gold plan holder, you may claim the cost of an eye examination under the Preventative Health Check benefit, but not for glasses, after you have been insured on the plan for a period of six months. The Preventative Health Check benefit for adults has an annual limit of THB 9,600 (Elite Silver) and THB 24,000 (Elite Gold).
We do not cover visual aids such as glasses or contact lenses and we do not pay for corrective treatment.
If you are an Elite Silver or Gold plan holder you are entitled to claim up to 10 sessions of physiotherapy with a registered physiotherapist provided you have a medical doctor’s referral letter. After the 10th session, if you need further sessions, you must contact us for pre-authorisation and we will require a further medical referral letter.
When you submit your claim, please also include the medical referral letter from your doctor.
If you are an Elite Bronze plan holder, you are entitled to claim for up to 10 sessions of physiotherapy up to the benefit limit stated in your plan agreement, following a hospital admission, provided you have a medical doctor’s referral letter. Please note that the physiotherapy sessions must be related to the in-patient treatment you have received, and each session must fall within the 90-day period following your discharge from hospital.
When you submit your claim, please also include the medical referral letter from your doctor.
Our Elite plans provide cover for treatment with an acupuncturist, homeopath, chiropractor or osteopath, or chiropodist or podiatrist.
You have to have been referred by a medical doctor for complimentary treatment, and we will require the doctor’s referral letter before we can assess your claim.
There are limits to the number of sessions you may claim for in any one year and these limits are stated in the plan agreement.
If you are an Elite Bronze plan holder, you can only claim for any of these treatments if you receive them during the 90-day period following discharge from hospital, and the treatment must be related to the in-patient treatment you have received.
You do not have to pre-authorise your Advanced Diagnostic tests with us in advance, but we recommend that you contact us in advance to check that you will be covered for the tests. We will require a referral letter from your doctor, (or from your specialist if it is a PET scan), before we can assess your claim.
If you would like us to confirm cover prior to undergoing the scan or you would like us to try to place a guarantee of payment directly with the medical facility, we will need at least 48 hours’ notice, prior to the scan, to enable us to obtain the information we need to assess whether the scan is covered.
Please contact us as soon as you know you need to have a scan. You can find our contact details here.
Yes, you must submit your claims to us within six months of the date of treatment. However, failure to submit the documents within this time will not jeopardise your right to claim,
No, we do not cover fees for the completion of claim forms, or any other administration or registration fees charged by doctors or hospitals.
Please contact our claims department on +66 (0)2 696 3600 or email elite.plans@euro-center.com .
You can download a copy of our claim form from the document section here on our website. Alternatively, please contact us at elite.plans@euro-center.com and we will be happy to email you a copy.
The excess shown on your certificate of insurance is the amount you will have to pay towards the cost of your treatment.
If the plan has an excess and the benefit you are claiming for has co-insurance and/or limits, we will apply the co-insurance first, then the excess, then the limit.
If the plan has an excess per claim, this is the amount you will have to pay each time you make a new claim for treatment covered by the plan. New claims are those that are for a condition which is not related to an existing claim. If the plan has an excess per claim, and
If your excess is per annum it will be applied once per period of cover. For example, if your excess is THB 8,750 per annum, we will not pay for the first THB 8,750 of eligible expenses you incur during the period of cover. We will apply one excess per period of cover irrespective of the number of claims you make. You must submit all eligible claims to us – even claims within your annual excess, as we will only be able to reimburse you when the value of the eligible expenses you incur exceeds the amount of your annual excess. When the plan is renewed, the annual excess will apply again in respect of the new period of cover.
If you have cover for dental or well-being benefits please send the fully itemised invoices and receipts for which you are claiming reimbursement to elite.plans@euro-center.com, together with your bank account details. A claim form is not ordinarily required.